Return & Refund Policy | Preotis.xyz

Return & Refund Policy

At Preotis.xyz, we prioritize customer satisfaction by offering a transparent and hassle-free return & refund policy for our premium camping gear and modern outdoor fashion. If you are not fully satisfied with your purchase, we are here to help.

Eligibility for Returns

To ensure a smooth return process, please note the following conditions:

    • Items must be unused, unworn, and in their original condition.

    • Returns must be initiated within 30 days of purchase.

    • Products must include original tags, packaging, and accessories.

    • A valid proof of purchase (order confirmation or receipt) is required.

Note: Products that show signs of misuse, improper handling, or normal wear and tear cannot be returned.

How to Initiate a Return

To start the return process, follow these simple steps:

    1. Contact Us: Email info@preotis.xyz with your order details and reason for return.

    2. Receive Return Instructions: Our support team will guide you on the next steps.

    3. Ship the Item: Send the item to our return address:
      Preotis.xyz
      60337 Emerald Dr, Lacombe, LA 70445, USA

    4. Processing Your Return: Upon receiving and inspecting your item, we will process your refund within 5-7 business days.

Refund Process

If your return is approved, refunds will be processed as follows:

    • The refund will be issued to the original payment method used for purchase.

    • Please allow 5-10 business days for the refund to reflect in your account.

    • Shipping fees are non-refundable, except for defective or incorrect items.

Exchanges

Currently, we do not offer direct exchanges. If you need a different item, kindly return the original product for a refund and place a new order.

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us at info@preotis.xyz with photos of the product. We will arrange a replacement or full refund, including shipping costs.

Non-Returnable Items

Certain items are not eligible for returns, including:

    • Final sale items

    • Used or washed apparel and gear

    • Customized or personalized products

Contact Us

For any return or refund inquiries, please reach out to us:

    • Email: info@preotis.xyz

    • Phone: (573) 336-7576

    • Address: 60337 Emerald Dr, Lacombe, LA 70445, USA

    • Business Hours: Monday – Friday | 9 AM – 6 PM (CST)