Return & Refund Policy | Preotis Outdoor Gear

At Preotis (preotis.xyz), we are committed to delivering high-quality outdoor gear that enhances your adventure experience. However, we understand that sometimes a product might not meet your expectations. This Return & Refund Policy outlines how we manage returns, refunds, and exchanges to ensure a smooth and hassle-free experience for our valued customers.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in the same condition as when you received it.
  • It must be in the original packaging, including all components, manuals, and accessories.
  • The return request must be made within 30 days from the purchase date.
  • Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

Certain products are not eligible for return, including:

  • Items that have been used, damaged, or altered after delivery.
  • Digital products or downloadable items.
  • Custom or personalized products.

Refund Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.

Late or Missing Refunds

If you have not received your refund within the specified time, please check your bank account or contact your credit card company. If you still have not received your refund, please reach out to us at info@preotis.xyz for assistance.

Exchanges

We only replace items that are defective or damaged. If you need to exchange a product for the same item, please email us at info@preotis.xyz, and we will assist you in the exchange process.

Return Shipping

Customers are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Information

For any questions or concerns regarding returns or refunds, feel free to contact us:

  • Address: 100 N Knoll Ave, Bunkie, LA 71322, USA
  • Phone: +(409) 994-2652
  • Email: info@preotis.xyz

At Preotis, we strive to ensure customer satisfaction with every purchase of our outdoor gear. If for any reason you are not satisfied with your order, we are here to assist you and make the return process as simple and straightforward as possible.